flys.com would like to thank you for checking out our new site. Great customer service is extemely important to us. We want to make sure your experience with flys.com is positive. If you have a question you want answered? Email Us or call us at 1-888-Buy-Flys

DELIVERY

All Continental US shipments are shipped via the requested option. APO/FFO/AE addresses must request PS Air shipping. Alaska and Hawaii must request PS Air shipping or UPS Second Day Air or UPN Next Day Air shipping. Shipping charges are automatically calculated and added to you order. If there are any delays or problems the service department will contact you via phone or e-mail. Parts of your order may be shipped separately depending on stock availability.

flys.com RETURN POLICY

If you are not fully satisfied with your purchase, please return it within 30 days of the invoice date. Please be certain to complete the return form on the back of your invoice. All items must be unused and accompanied with invoice/return form. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Questions regarding your return, please call 888-Buy-Flys or e-mail: sales@flys.com

RETURN AND EXCHANGE INSTRUCTIONS

You may return your merchandise for credit to your credit card or exchange. Clothing & Accessories must be clean and unwashed with all tags attached. Once clothing has been worn they cannot be returned or exchanged. Videos must be unopened and in original packaging.

DEFECTIVE MERCHANDISE

flys.com does not guarantee the exchange or credit for a defective item. But if your item is defective, we'll be happy to replace the item once it's deemed to be defective, send them back to us attn: warranty repair with an explanation of why you think they're, yes i'll say it again... defective.

SHIPPING & HANDLING

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post.